01Map the entry and exit
Describe the people or organisations you want to reach, why the message matters to them and the action you hope they will take. A specific brief gives your team a practical basis for choosing content and reviewing a draft. A flow needs a meaningful entry condition, a sequence of messages and a sensible exit. Sketch the journey first: what starts it, what the recipient receives, when they should leave it and who checks the content.
02Give each step a purpose
Give the recipient a reason to continue reading. Explain the offer in plain language, connect it to the relevant context and make the next step easy to understand. AutoEmails can help prepare email content, while your team checks the facts, tone and suitability for the audience. A welcome journey and a post-purchase journey serve different purposes. Review overlapping campaigns so a contact is not overwhelmed by unrelated messages at the same time.
03Review the journey over time
After a campaign or journey is running, review its activity alongside the outcome you actually want, such as a conversation, an enquiry or a repeat purchase. Use that evidence to improve the audience and message; engagement alone does not establish business impact.