01Plan around audience segments, editorial planning and approvals
Agree the purpose of each campaign and the audience it serves. Coordinate copy, design and timing so colleagues can review the message and understand the intended next step. Start with the information you can verify and make the reason for contact clear. A focused brief helps the person reviewing the campaign understand both the offer and the audience.
02Build a useful email marketing message
Write for the person receiving the email. Explain the reason for the message, make one relevant point and offer a clear next step. Use accurate details, check any links, and avoid making claims you cannot support. For marketing teams, the best message gives enough context to decide whether it is relevant without assuming the recipient’s needs.
03Make the next action clear
Decide who handles responses and how those responses will inform future work. A reply may call for a personal answer, a correction to the record, or no further contact. Keep subscription choices and suppression records up to date, and use evidence from the campaign alongside the wider business context.