01Plan around client audiences, offers and approvals
Keep each client’s contacts, copy and reporting within the appropriate workspace. Agree who can prepare, review and approve a campaign before it goes live. Start with the information you can verify and make the reason for contact clear. A focused brief helps the person reviewing the campaign understand both the offer and the audience.
02Build a useful client campaigns message
Write for the person receiving the email. Explain the reason for the message, make one relevant point and offer a clear next step. Use accurate details, check any links, and avoid making claims you cannot support. For agencies, the best message gives enough context to decide whether it is relevant without assuming the recipient’s needs.
03Make the next action clear
Decide who handles responses and how those responses will inform future work. A reply may call for a personal answer, a correction to the record, or no further contact. Keep subscription choices and suppression records up to date, and use evidence from the campaign alongside the wider business context.